NORTH EAST AMBULANCE SERVICE RECOGNISED FOR INVESTING IN STAFF
NORTH EAST AMBULANCE SERVICE RECOGNISED FOR INVESTING IN STAFF
North East Ambulance Service (NEAS) has achieved national Investors in People accreditation in recognition of its commitment to its workforce.
Investors in People (IIP) is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results. Underpinning the standard is the Investors in People framework, reflecting the latest workplace trends, essential skills and effective structures required to outperform in any industry.
NEAS, which employs more than 2,600 people and handles the region’s NHS111 and 999 calls as well as providing a clinical care and transport service, was assessed by IIP over the summer and has now received the first level of IIP standard, ‘developed’.
Particular strengths were identified as:
o Encouraging high performance
o Adopting a culture of recognition
o Creating autonomy in roles
o Enabling collaborative working
Yvonne Ormston, NEAS Chief Executive, said: “Working for the ambulance service is more than a job and we are incredibly proud of our workforce and the care they deliver and the difference they make day in, day out.
“We want NEAS to be a great place to work, with a highly skilled, healthy, engaged and motivated workforce delivering excellent patient care. With this in mind we have worked incredibly hard as an organisation over the last few years to ensure we invest in and develop them.
“To date this work has included working with our employees to develop a set of behaviours that we can use as part of our recruitment, induction and appraisal processes as well as building a leadership and management programme which can be used throughout all levels of our organisation. We have also reviewed and improved our induction and training processes, introduced a staff benefits booklet highlighting the rewards for working within our service.
“Achieving this accreditation is an objective, external endorsement that we have the right principles and practices in place and have communicated these effectively so that people and leaders know what is expected of them. But we’re not stopping there and are now working towards receiving the advanced level standard by 2020.”
Paul Devoy, Head of Investors in People, said: “Investors in People accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to success. North East Ambulance Service should be extremely proud of this achievement.”
ENDS
Media contact: Sam Reed at NEAS, sam.reed@neas.nhs.uk, 0191 4302099
Notes to editors
About North East Ambulance Service
North East Ambulance Service NHS Foundation Trust (NEAS) covers 3,200 square miles across the North East region. It employs more than 2,600 staff and serves a population of 2.7 million people by handling all NHS 111 and 999 calls for the region, operating clinical care and transport services, delivering training for communities and commercial audiences and providing medical support cover at events.
In 2016/17 the service answered over 1 million emergency 999 and NHS 111 calls, responded to almost 300,00 incidents that resulted in a patient being taken to hospital, treated and discharged 24,000 patients with telephone advice and treated and discharged 92,141 patients at home. In the same year, crews responded to 126,673 Red incidents within national target of 8 minutes and completed 717,315 patient transport journeys.
About Investors in People
Investors in People makes people management excellence count. They exist to help businesses realise the potential of their people, improve standards and gain the accreditation to prove it.
A leading standard for people management, it defines what it takes to lead, support and manage people for sustainable success.
Through the respected Standard, business insight and the IIP bank of tools and resources, organisations of all shapes and sizes can put their people first – and discover a brighter business future.
Over the last 25 years, IIP has helped more than 100,000 businesses around the world improve, using their Accreditation Framework to boost working culture, increase employee engagement and encourage game-changing leadership.
Investors in People is owned and managed by "Investors in People Community Interest Company" which was established as a new Community Interest Company in early 2017.
For more information about Investors in People please visit www.investorsinpeople.com
Investors in People North of England is delivered by IDG, the licensed delivery partner for the region. Organisation and people development specialists, for more information please visit www.i-dg.co.uk