Press Releases

Last year, NEAS dealt with 1,353 patients who frequently call 999 because of unmet medical, social or psychological needs.

This month, we caught up with Carrie Ingram, the clinical lead for our frequent caller team, the team responsible for supporting these patients.

Here's a round-up of our stories from the last few months

This month, we asked non-executive director (NED) Steven Mason to tell us a little about him and how he feels about his role.

North East Ambulance Service (NEAS) is inviting members of the public to take part in a new research study exploring the experiences of families following the death of a loved one outside hospital.

Eleven North East Ambulance Service (NEAS) colleagues have been recognised for their exceptional commitment to caring for communities across the region, collectively representing more than 250 years of dedication and compassion.

Support for patients to stop smoking is set to be rolled out into clinical practice at North East Ambulance Service following a successful trial.

A Washington schoolgirl who trusted her gut to help her dad has been recognised by North East Ambulance Service.

NEAS has completed a series of significant sustainability milestones that are already improving patient safety, strengthening operational resilience and reducing environmental impact across the region. 

NEAS has marked a milestone year in workforce development, driven by the ambitious and inclusive work of its education team. Their focus on high‑quality training, innovative career pathways and equitable learning has strengthened skills across the organisation and supported the delivery of more personalised care to patients across the North East.

We caught up with our Deputy Chief Executive and Director of People and Development to find out more about her and her role

North East Ambulance Service NHS Foundation Trust (NEAS) has recorded continued improvement in staff experience in the 2025 NHS Staff Survey, with progress seen across all nationally recognised NHS People Promise themes and growing confidence among staff in recommending the service both as a place to work and a place to receive care.